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Instructions For Claims

Any order without insurance we will not process a claim for. 

If you purchased the package loss coverage, we will process your claim as quickly as possible. 
In order to process a claim we will need picture of the damaged cooler, shipping label ups or fed ex and or pictures of spoiled food.

Please send all claim photos to
customerservice@ordercrabs.com. You will receive an email that your photos have been recieved. 


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