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Customer Service

Chesapeake Crab Connection Customer Care

Chesapeake Crab Connection is dedicated to providing our customers with excellent customer service and the freshest Chesapeake blue crab and seafood on the web! We offer tools to allow you to view past orders, update your account information, expedite checkout process, reset your password and more. Please see below for detailed information on each section.

Call (866) 509-CRAB to speak directly with a Customer Care specialist regarding any questions or concerns you may have.

Customer Care Service Hours Monday - Friday: 10 a.m. - 6:30 p.m. and Saturday 11 a.m. - 4 p.m. Eastern Standard Time (EST) (We will be closed on Saturday's from the months of October to April, all calls will be returned on Monday.

 

Our winter hours are 11 am to 5 pm Eastern Standard Time (EST). These hours are in place January 1st till April 1st.

 

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How to Order Online

Select Items and Place an Order Online
Selecting products and placing an order at Chesapeake Crab Connection is quick, easy and above all, completely secure. Follow these helpful steps to complete your online order. If you are merely making a shopping list, you will follow all steps except "Completing Your Online Purchase."

Placing an Item in Your Cart
Once you have found the item you would like to purchase, simply enter in the quantity and click the "Add to Cart" button. This button is located at the bottom of the "Product Detail Page," just to the bottom of the product image. If you do not enter a number in the Quantity box, it defaults to "1".

When you have finished adding items to your Shopping Cart, click the Checkout link (located on the right-hand panel on every page of our site). This begins your checkout process.

Changing Item Quantities
If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, change the number in the "Quantity" box. Please click the "Update" button again for each change you make in the quantity. The quantity does not add the new number to your current total, but instead replaces it. You can view your Shopping Cart at any time during the shopping process by clicking on the View Cart link on the right-hand panel.

If you prefer to wait until another day to buy the items in your Shopping Cart, Chesapeake Crab Connection saves those items (using a cookie) and keeps them active for three (3) days. You may continue to add items to your Shopping Cart if you return to the site within three (3) days.

Removing Items From Your Cart
Delete unwanted items from your shopping cart by clicking on the "X" button located on the right side of the item in your shopping cart.

Completing Your Online Purchase when Purchasing Products Online
Secure Online Ordering is enabled by clicking the "Checkout" button. This link will take you into a secured area where Chesapeake Crab Connection will guide you step-by-step through the order process to complete your on-line transaction.

 

Customer Accounts

If you need to revise your profile, change your password, view order history, create a shopping list, or set up express checkout, sign in to your account.

Not a registered user? Take a moment to register with Chesapeake Crab Connection and enjoy faster online checkouts, sign up for e-mail newsletters, save shopping and projects lists, create a gift registry and more.

Signing Up
Wondering about the status of an order? Want to change your billing or shipping information? Care to view previous orders placed on our website? All these can be done by yourself via My Account. Sign Up now and enjoy a more convenient method of shopping.

Changing Billing & Shipping Address
To change the name, billing and/or shipping address associated with your account, sign in to My Account using the e-mail address and password currently associated with your account, and click the Update Billing Information link under Account Settings menu.

View Order History
To view your Order History, sign in to My Account using the e-mail address and password currently associated with your account.

Checking Order Status
If you have already signed up for a Customer Account, please login in here to check the current status of your order. If you are not currently signed up for a Customer Account, please Sign Up Now! . This will expedite future ordering processes and all future orders will be accessible through your account.

 


Online Security Policy

Ordering Online with us is safe and secure! All our orders are backed by with a $10,000 coverage against fraud and misuse as a result of directly ordering from the OrderCrabs.com website.

Chesapeake Crab Connection employs a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below.

 


 

Cleaned Crab Reference Guide. 

 

 

 

 

Website Questions:

  1. How do I add items to my shopping cart?
  2. How do I delete items from my shopping cart?
  3. I can’t add items to my shopping cart. What do I do?
  4. What do I do if I forget my password and can’t log on to the site?

Shipping Questions:

  1. How do I track my order and check its status?
  2. How soon will my order be shipped?
  3. When can I expect my order?

General Questions:

  1. How can I contact you directly?
  2. What do I do if there is a problem with my order?
  3. What is your return policy?
  4. When will I receive an email confirmation of my order?

Cooking Questions:

  1. How Do I reheat my Maryland Blue Crabs?
  2. How do I steam live Maryland Blue Crabs?
  3. How do I eat Blue Crabs?


How do I add items to my shopping cart?

Once you have selected the item(s) that you want to add to your shopping cart, simply select the quantity you wish to order and then hit the Add To Cart button to add the selected item to your shopping cart. At this point, you can continue shopping or check out.


How do I delete an item from my shopping cart?

You may delete unwanted items from your shopping cart by clicking on the "X" button located on the right side of the item in your shopping cart.


I can’t add items to my shopping cart.What do I do?

If your browser is set to refuse cookies, your shopping cart may report that it is empty. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. If this is the case, your have two options. You can set your browser to accept cookies and you will be ready to start shopping. To learn more about adjusting cookie settings, please refer to the help contents of your Internet browser and search for "cookies". Or you can call us Toll free at (866) 509-CRAB (2722) and we will be happy to assist you in placing your order.


What do I do if I forgot my password and can not log on to the site?

All passwords are case sensitive. Please retry entering your password. 

If you forget your password, click on the "Forgot Password" link. Once you type in your email address at the prompt new login key will be sent to you. Click the link in the e-mail to sign in, and then change your password.

If you still cannot log on to the site, let us know by emailing us at customerservice@ordercrabs.com and we will reset your password for you.

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How do I track my order and check its status?

Our site features live online order tracking. When you place an order, you will receive an email order confirmation which will contain a link so you can check on the status of your order. You can also go to the My Account section of our website and use your order number to check the status of your order.

If you have any questions regarding tracking, please email us with your order number at customerservice@ordercrabs.com or call us Toll free at (866) 509-CRAB (2722).


How soon will my order be shipped?

We pride ourselves on prompt and accurate shipping of all orders. Depending on your selected delivery date, orders received by 3:00 P.M. Easter Standard Time (EST) Tuesday through Friday are shipped the same day. Weekend orders and orders placed on Friday after 3:00 P.M. Eastern Standard Time (EST) will be shipped on Monday.


When can I expect my order?

All perishable orders are shipped overnight. Delivery date will be selected by you when you place the order.

Next Day/Expedited Delivery

UPS Next Day delivery by 10:00 A.M. Eastern Standard Time (EST) is available for an additional charge. At final checkout, you can select this shipping option and the cost will be automatically calculated for you. Please note that delivery times for UPS Next Day delivery by 10:00 A.M. (EST) refer to business days only and excludes weekends and holidays.

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How can I contact you directly?

Contact us by phone at (866)509-CRAB(2722) or email us at customerservice@ordercrabs.com

Hours: Monday through Friday 10:00 A.M. to 7:00 P.M. and Saturday 11 A.M. - 4 P.M. Eastern Standard Time (EST). 

To Place an Order

By Phone: Call us Toll free at (866) 509-CRAB (2722) if you are calling from the United States of America or Canada. 

Customer Service

We are here to help! If you have already placed an order, have questions for us, or require assistance from our Customer Care staff  email us at customerservice@ordercrabs.com.

By Phone: Call Customer Service Toll free at (866) 509-CRAB (2722).


What do I do if there is a problem with my order?

If you have an issue, we want to make it right! Please email us at customerservice@ordercrabs.com with a description of your specific question or issue. We work to answer our emails within 24 hours or feel free to call us Toll free at (866) 509-CRAB (2722) and we will be happy to assist you.


What is your return policy?

Due to the nature of our business and the products, we offer, items purchased through the ordercrabs.com website cannot be returned. Chesapeake Crab Connection strives to ship the absolute freshest seafood available anywhere. Every item we sell is carefully inspected before it is packaged and shipped. When your order leaves our facility, it is packed with more than enough refrigerant to prevent spoilage for at least five (5) days in transit. If our seafood arrives damaged, please contact us immediately. If your order is spoiled or damaged due to negligence by Chesapeake Crab Connection, we will replace it free-of-charge. All concerns must be received within 48 hours of delivery.

If you receive an order that you suspect is spoiled, contact us immediately and please do not discard of any suspected spoilage or damaged products until a representative from Chesapeake Crab Connection is contacted. We may request that you return them to us for inspection.

Since Chesapeake Crab Connection offers nearly all perishable products, shipping ALL our seafood in the freshest condition takes thought and careful planning. We've come up with our own fresh gel pack system that keeps perishables cool in transit for up to 48 hours. We take care to arrange your seafood in specialized boxes designed to keep your order in the freshest possible condition upon arrival. We are dedicated to providing you with the freshest hard shell crabs and seafood on the web, therefore, if you have any questions about our Return and Refund Policy, please feel free to call us Toll free at (866) 509-CRAB (2722).

Since the art of crabbing depends on conditions beyond our control Chesapeake Crab Connection reserves the right to pack an equivalent dollar amount of crabs to fulfill orders.


When will I receive an email confirmation of my order?

You will receive an email confirmation within a few minutes of placing your order on our website.

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How do I reheat my Maryland Blue Crabs?

The best method to reheat a blue crab is to microwave 6 to 8 crabs for a minute to a minute and a half on a high setting. This method gives the crabs a just steamed taste without drying the crabs out. If you put the crabs in a steamer or oven, you run the risk of drying the crabs out. Other house methods are often used. If steaming follow these recommended re-heating times:

First Step: Set steamer for one (1) minute at a hard steam, and the remaining duration lower to a regular steam.

By the Dozen: Seven (7) minutes regular steam

By the 1/2 Bushel: Seven and a half (7.5) minutes regular steam

By the Bushel: Eight and a half (8.5) minutes regular steam


How do I steam live Maryland Blue Crabs?

After receiving your live blue crabs, place them in a slush ice bath to stun them. This will prevent them from ripping their claws and legs off while steaming. After five (5) to ten (10) minutes in an ice bath place your blue crabs in a steaming pot. Make sure the blue crabs are not in the water but on a platform above the water. Sprinkle the crab seasoning on the blue crabs until you reach your desired amount and place a lid over the blue crabs. Light your fire under the steaming pot. Once the water starts boiling and reaches a hard steam start your timer. Below are the recommended times for different quantities of blue crabs:

By the Dozen:

Smalls: 14 minutes

Mediums: 15 minutes

Larges: 15 minutes

Jumbo Legends (Extra Larges): 16 minutes

Super Legends: 16-17 minutes

How do I eat Blue Crabs?

Once your blue crab is steamed and has a bold orange color place it upside down on the top shell to have the belly up. Find what is known as the tab or flap on the belly of the crab. The tab on a male crab looks like the 'Washington Monument' and the flap on a female is wide and looks like the 'top of the U.S. Capital'.

  • Pry this tab or flap up with the point of a knife then tear it off and discard it.

  • Using your thumbs separate the top and bottom of the shell. The bottom part contains the entire body of the crab which will be picked in the following steps. The top half of the shell will contain nothing except a small amount of yellow substance which believe it or not is edible and referred to by many as the mustard or the tomalley.

  • Next remove the lungs with are sometimes called the devils fingers. Remove them by pinching them between your thumb and the side of your knife using a scraping pulling motion. Remove and discard the lungs from the left and right side of the crab. Do not eat the lungs of the blue crab.

  • Grip the crab so that you have one side of the crab in each hand bend each side down or up until it is broken into two halves also called clusters.

  • Now that you have two clusters with each consisting of a claw, three legs, and a back fin you are very close to finally picking the much anticipated meat. First locate the back fin which is the small swim fin located opposite the claw on either one of your two clusters. Using your thumb and index finger squeeze the back fin lightly just above the joint to the inside of the body then gently pull with a very easy twisting motion removing the most desired meat on the crab that should still be connected to the back fin which still may have a little bit of the thin white shell still surrounding the meat that can be easily removed revealing the white fluffy meat.

  • Now take the remaining part of the cluster which is now minus the back fin and squeeze the inner part of the crab shell not crushing it rather just cracking it enough to allow the meat to separate from the shell enough to slide out in the next step. This cracking the crab in a skill that takes practice over time do to the fact that every crab shell is of different hardness depending on the crabs individual stage in the molting process.

  • Once the body of the crab has been cracked and squeezed you can now take your knife and between the squeezed parts cut down the centers of each camber just down to where the legs fasten to the body. Now since we did not remove the legs yet but did however loosen up the innards also known as the meat of the crab by squeezing and made a little slit with the knife we will pull the legs out gently and if lucky all the meat will be hanging from the base of the leg. If you are not so lucky just pick the meat out with the point of your knife. Even with practice the meat will not always come out perfectly attached to the leg.

  • After getting the biggest easiest pieces out of the body as in Step 7 use the point of your knife and fingers to separate the rest of the thin white shell cavities that makes up the inside of the crab. This is the most time consuming and unrewarding part of your picking experience in that the pieces of meat get smaller and are more difficult to remove however there is plenty of meat remaining to be worth your while.

  • Finally! The chance to eat the much awaited claw meat. To get to the claw meat you hold straight with the joint extended bending it back opposite to the way the joint naturally bends then with a mallet or the handle of a knife strike the center of the claw. This requires the most skill and practice to master because you want to only crack the shell 1/4 of the way threw just enough to remove the shell from the large fluffy meat without pulverizing the shell into the meat. Once the large fluffy chunk of meat is revealed pinch the cartilage at the widest side of the meat careful not to bite off the cartilage while pulling it out leaving the piece of claw meat in your mouth to enjoy!

  • Lastly the remaining six legs of the Maryland blue crab have very little meat and are often discarded while there are other people who will ask for any leg that may have broken off in the pot during steaming so they can savor each little morsel, if this is you then simply focus on the thickest part of the leg between the joint that was fastened to the body and the next knuckle moving toward the tip of the leg, snap and remove that knuckle and small remaining segments and in your hand will be the remaining largest segment of the leg. Snap the joint side that would have connected to the body and slide out tapered sliver of meat and consume.

Soon you will be eating The candy of the Chesapeake like a pro. Remember practice makes perfect!

Please note: in the winter months blue crabs may taste saltier. We recommend if you are sensitive to the salt that you order your crabs with light spice. Please note the extra salt taste does not affect the ability to eat the crabs. 

 

 

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