Live Crab Disclaimer

Live Crab Disclaimer:

We do our very best to fill live orders with the strongest blue crabs available. Normal mortality rates can be in excess of 15% or up to the entire order, although rare.

When shipping a live seafood product dead loss is expected and Chesapeake Crab Connection cannot be held liable for any amount of blue crab mortality, not limited to but including circumstances that are out of our control. Such as: shipping environment due to extreme weather, rough handling, or delayed delivery by the shipper. If you insist on every blue crab being edible, we strongly recommend ordering your blue crabs steamed prior to shipment. However, if you insist on live blue crabs, please note that we provide no guarantees on the number of blue crabs that will arrive to your doorstep alive. Their condition upon arrival is not guaranteed, we will do our best to deliver your blue crabs alive! Chesapeake Crab Connection will not refund any monetary amount for dead loss in live shipments.

*Chesapeake Crab Connection recommends that customers exercise caution ordering live blue crabs in extreme cold and warm temperatures, as blue crabs do not live well at these temperatures. Additionally, in areas where shipping conditions fall below 32 degrees blue crabs could freeze and cause mortality.

*For all orders taken over the phone Chesapeake Crab Connectiion will provide an email confirmation of the order to the customer. It is the customer's sole responsibility to review the order information. Order information includes but is not limited to: delivery address, zip codes, delivery date, and product information. If you did not receive an order confirmation email you can call 1-866-509- CRAB (2722) to request that another copy be sent. *By placing order over the phone customer agrees to our Terms and Conditions, this includes all shipping policies. These are available on our website as well as over the phone.

*If you order is not delivered by 5:00 P.M Eastern Standard Time (EST) on the date of delivery please contact us as we can work to have the package delivered on time. We will not offer refunds on late deliveries that are not brought to our attention within 24 hours of the scheduled delivery date.

*Once a package is marked as delivered and verified by either UPS or FedEx. The customer overtakes all responsibility for the package.. Please use caution when shipping to apartments or other buildings that share common areas.

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